OMNICROFT LTD – LIST OF SERVICES

Management

Correspondence, emails and phone calls: replied to in a timely manner.

Standard/Emergency Repairs: carried out in a timely manner.

Communication: Regular communication advising you on the status of current/ongoing matters within your block.

Site Visits: Regular planned and random site visits carried out by Qualified Property Manager.

Regular Evening meetings: Attending any board meetings, AGM/EGM, or residents meetings

Miscellaneous:

Removal of satellite dishes,

Dealing with the issue of pets,

Garages, forecourts & Parking:

Tree/Tree Surgery works,

Garden Landscaping works,

Fencing works/boundary works/ disputes,

Party wall disputes/awards,

Neighbouring properties,

Drainage works/surveys etc.

Abandoned cars: where there is an issue.

Health & Safety: Risk assessments, water hygiene regime, asbestos register; portable appliance testing; emergency lighting tests. NICEIC electrical test certificates. Fire safety regulations

General Maintenance / Utilities: Administering service and utilities contracts

Planned Property Maintenance/Ten or five year major works plan: Updating, revising and implementing PPM programme.

Major Works: Compliance with statutory notifications

Insurance: Arranging insurance (where applicable) Putting in place adequate building, engineering, terrorism or any other insurance as per client instructions.

Insurance Claims: Dealing with claims

Administration/Customer Services: General keep the documents and records relating to all management activity.

Storage of files/records: Storage of all current files and records on the property.

Company Secretarial: Posting AGM notice pack to members

Client Approval: Obtaining prior client approval for documentation where approval is required

Client Lease Obligations: Advising client of their lease obligations.

Lessee Lease Obligations: Advising lessee of their lease obligations.

Site Visits: Additional & Emergency Visits

General Maintenance / Utilities: Inspection by property manager of any works carried out.

General Legal Advise Client: Advising client on any matters relating to any legal advice required such as Statutory Notices, County Court & LVT applications etc

Planned Property Maintenance/Ten or five year major works plan: Planned Maintenance Programme creation by building surveyors.

Major Works – Independent external building surveyors appointed. To prepare Specification of works, obtain tenders, compile tender report and supervise the works. Surveyor’s fees to be advised on the individual project

Insurance Valuations: Omnicroft Ltd would recommend a valuation every 3 years.

Storage of files / records: archive storage chargeable. Holding of leases chargeable.

Legal Administration: Replies to Solicitors pre-contract enquiries, Licences To Assign, Deeds of Covenant, Licence to Sublet/Underlet, Providing relevant copies of Insurance Schedule and full copy Policy, Receipting Notices of Assignment/Charge, Certificate of Consent for Re-Mortgage, Certificate of Compliance/Consent for Land Registry, Enquiries regarding audited accounts and retentions.

Accountancy:

Cashiering: To record all receipts from lessees

Client Banking: To manage cash flow.

Expenditure Control: Place orders, manage & monitor all expenditure; monitor cash flow; manage all suppliers and contractors.

Annual Budget & Reserve Cash Flow: Prepare draft budget revise agree and finalise.

Demands: Demands - creation & despatch of service charge, rent & reserve fund demands, in accordance with the agreed budgets and provisions of leases.

Arrears: monitoring, management & reporting of arrears with strict enforcement of clients agreed policy.

Client Reporting; Quarterly client statement of income and expenditure. Quarterly statement of arrears. Quarterly actual vs. budget reporting.

Service Charge Accounts: All purchase ledger, cashiering and client banking

Tenant Ledgers; updating each individual tenant ledger

Service Charge Estimate/budget: Sent out in a timely manner.

Service Charge & Ground Rent demands: sent out in advance of the due date: at least a month earlier.

Audited Service Charge Accounts: Copies of audited accounts sent to all lessees

Accounts queries: all accounts queries replied to in a timely manner.

Purchase Ledger: One off urgent CHAPS / BACS payments.

Expenditure Control: Dealing with third party disputes.

Arrears: Preparation of LVT / Court appearance.

Audited Accounts: Completing Service Charge Accounts, liaising with auditors, reporting to client, despatch to lessees & reconciliation of surplus/deficit. Completion of final accounts within 6 months of the year-end accounting period

GROUND RENT/Client Accounting: Collection of Ground rent.

Statutory Accounts: Completing statutory accounts where required.

Trust Tax Returns: Trust Returns, where applicable.

Special levies: Where special levies are required to collect funds for the service charge