Privacy Policy

Omnicroft Residential Property Management is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Omnicroft Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018.

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.


Omnicroft Ltd is fully committed to meeting its obligations as laid down by the General Data Protection Regulations (GDPR) which came in to force on 25th May 2018 and replaces the Data Protection Act 1998.

The Personal Information held by Omnicroft Ltd is as follows:

  • Title
  • Forename
  • Family Name
  • Property Address
  • Correspondence Address (if different)
  • Home and/or Mobile Phone Number
  • Email Address (if known)
  • Details of Service Charge and any related charges due and paid (Tenant Statement)
  • Details of Ground Rent due and paid (if applicable)

1. Omnicroft Ltd has appointed a Data Protection Officer for the Personal Information, who will ensure that the data is kept in line with Article 5 of the GDPR in that it will be:

a) processed lawfully, fairly and in a transparent manner;

b) collected for specified, explicit and legitimate purposes;

c) adequate, relevant and limited to what is necessary;

d) accurate and, where necessary, kept up to date;

e) kept for no longer than is necessary;

f) processed in a manner that ensures appropriate security of the data, including protection against unauthorised or unlawful processing.

2. Under item d) above, the Data Protection Officer will from time to time check with Owners that the information held is accurate and up to date. However, Owners are asked to inform the Data Protection Officer if any of their Personal Information changes.

3. The Personal Information will be stored electronically either on a server, a computer/laptop or on a USB flash drive and the Data Protection Officer will ensure that it is kept securely in line with the ICO Computer/IT Security Guidelines.

4. The Personal Information may also be stored as paper copies and the Data Protection Officer will ensure that it is kept securely in line with the ICO Security Guidelines.

5. If it is deemed necessary for administrative purposes, all or part of the Personal Information held will be shared with Omnicroft Ltd’s Directors, Employees, their Appointed Contractors and Representatives and the Directors of the Development to which they relate only.

6. No part of the Personal Information will be shared with any commercial company or any other Third Party.

7. At any time, an Owner may view details of what, how and where their personal information is kept and maintained.

8. If any Owner considers that there has been a breach of this Policy they should report their concerns to a Director of Omnicroft Ltd immediately. The Director will investigate and report their findings back to the individual concerned within 10 working days. The Director will forward any appropriate recommendations to the Data Protection Officer who will review the Policy and implement any necessary modifications. Any serious breach of this Policy may invoke legal action.

9. This Policy will be reviewed annually by Omnicroft Ltd and any changes will be published on the Company Website –


Omnicroft Limited
33 Station Road, Rainham, Kent ME8 7RS
T: 01634 362097  E:


Our office hours are: 9am – 5pm – Monday to Friday.
We are closed: Bank Holidays and over the Christmas period.
If you have an out of hours emergency relating to the communal parts of your development between the hours of 5pm and 9am please contact Barry Cogger on 07875 579692 or, if he is not available, Dean Cogger on 07824 827292.