Omnicroft Limited is an Appointed Representative (AR) of JLT Specialty Limited, registered in England, company number 06342304.
JLT Specialty Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 310428.
JLT Specialty Limited, Registered Office: The St Botolph Building, 138 Houndsditch, London EC3A 7AW.
Customer complaints – If for any reason you are unhappy with us, we would like to hear from you. Making a complaint will not prejudice your right to take legal proceedings. If you are unhappy with the Insurer please in the first instance contact us, if you wish to complain directly to the Insurer their complaints procedure is detailed within the policy or summary of cover.
If you have a complaint about any aspect of this policy, our service or a claim, please call us on 01202 446450, or write to: The Chief Operating Officer (COO) JLT Specialty Limited, The St Botolph Building, 138 Houndsditch, London, EC3A 7AW.
If the complaint is still not resolved to your satisfaction, you can approach The Financial Ombudsman Service – Exchange Tower, London E14 9SR Telephone: 0800 023 4567
Contact us – JLT Residential Real Estate, Heliting House, 35 Richmond Hill, Bournemouth, Dorset BH2 6HT Telephone: 01202 446450
Our office hours are: 9am – 5pm – Monday to Friday.
We are closed: Bank Holidays and over the Christmas period.
If you have an out of hours emergency relating to the communal parts of your development between the hours of 5pm and 9am please contact Brian Burr on 07775 423744.